Why White Papers Aren’t BS

no-bs.jpgAccording to Geoffrey James’ Sales Machine blog, brochures are a waste of paper and ink, not to mention time and resources, rightfully earning them the badge of BS. While he admits that that most marketing executives swear by the medium, he doesn’t think that many top sales professionals use them, particularly in B2B environments.

One of the many reasons that he identifies in his blog post is that brochures can quickly become out-of-date once they are produced.

But while brochures may be BS, white papers aren’t because of their depth of information and ability to be updated. As a result, white papers provide a greater marketing value for a much longer period of time. From his perspective:

In most cases, the brochure is a subset of what’s available on the website. While I’m no fan of “brochure-ware” websites they do have the advantage of providing depth (like detailed case-studies, white papers, etc.) and they can be updated to reflect product changes, news stories and other information that timely. In today’s fast-moving world, a brochure, once printed, is generally out of date.”

From my experience, the shelf life of a typical white paper depends on its “elevation“. For example, a white paper that provides a high-level overview of a business philosophy, market vision, or strategic solution advantage correlates to a high elevation. A technical white paper that is focused on a specific niche market, solution subset, target audience, or the details with a specific piece of technology correlates to a low elevation.

Therefore, a white paper with a high elevation can last a year or more since strategic messages don’t change very often. On the other hand, a white paper at a low elevation might last only six months as the result of product development cycles, new markets, or the competitive landscape. Low level white papers need frequent changes to reflect changing solution attributes or audiences.

So, here’s the bottom line: White papers provide a greater ROI than brochures over a longer period of time . For a cost that is similar to a professionally designed brochure, a well-written and produced white paper will generate a greater, and more measurable return on that marketing investment.

In a day when businesses are yearning for greater ROI for their marketing dollars, white papers are certainly not BS in anyone’s book.

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6 Responses to “Why White Papers Aren’t BS”

  1. Geoffrey James Says:

    You make some really interesting points in this post. However, I have run into some marketing folk who simply try to map brochure copy into the white paper format. The end result is a long, not very graphically interesting brochure that costs less to produce, but is still basically useless.

    Geoffrey

  2. Jonathan Kantor Says:

    Hi Geoff,

    I haven’t seen such a paper, but I don’t doubt it happens. I’m sure if any business executive read such a white paper, not only would they be turned off to its message, but to the company as well for such a practice.

    Thanks for your comment.

    Jonathan

  3. Michael A. Stelzner Says:

    Great post!

  4. Jonathan Kantor Says:

    Thanks Mike!

  5. Geoffrey James Says:

    “they be turned off to its message, but to the company as well for such a practice.”

    Yeah, I told him that, but he was insistent. He forced me to fill the entire white paper with trite platitudes and obvious marketing BS. (e.g. He insisted upon referring to his company as the “leading vendor” with no substantiation.) I refused to let it be published under my byline, so it went out without an author.

  6. Jonathan Kantor Says:

    Geoff,

    I can relate to your story. I think the two most challenging issues dealing with customers in the development of a white paper are:

    1. The client that thinks that THEY and no you are the marketing expert, and do accept valid recommendations (based on experience).

    2. The technical customer that also has no marketing experience and wants to cram the white paper with a lot of meaningless technical details, that you know will put the reader to sleep.

    Your story sounds more like #1. Such is the life of the independent marketing writer.

    Jonathan

If you'd like to learn more about Short Attention Marketing, make sure you check out my new book, Crafting White Paper 2.0. You can also follow me on Twitter. Thanks for stopping by and I hope you'll visit this blog frequently!

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